Senior Manager - Operations - IND Business - Mumbai
Total Experience - 15 years
Relevant Experience - 1+ years as a Senior Manager or 4+yrs as a Manager
Work Window - 6:30am-10:30pm (Work window) / rotational
Weekoffs - Any 1 day week off (rotational)
Job Description
college degree in Business Management/Administration or equivalent combination of education and directly related experience / Any graduate
4 or more years of directly related experience, including 2 or more years of supervisory experience.
Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
Voice or Blended process experience is mandate & inbound experience is required
Worked on NPS, eNPS, P&L Account, Revenue Management
Shall operate in IND shift timings, and would be required to stretch as and when required
Manager level into Retail e-commerce Domain for IND contact center would be added advantage
Appropriate communication and escalation of client issues to multiple levels of site and Operations management
Client strategies to meet client/corporate goals and objectives
Should be aware of the various Operations and Client Metrics.
Should exhibit People Management Skills.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Outsourcing and Offshoring Consulting
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