Czech and Slovak Speaking Service Desk Agent
Sitel Group Budapest, Budapest, Hungary
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Sitel Group Budapest, Budapest, Hungary
2 months ago
See who Sitel Group has hired for this role
Sitel Group Budapest, Budapest, Hungary
2 months ago
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Required LanguageCzech, Slovakian
Employment TypeFull time
Contract TypePermanent
DescriptionWe are looking for an enthusiastic Czech and Slovak Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your Responsibilities Will Be The Following
- As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
- Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
- Keep the user informed and follow-up ongoing cases
- Involve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
- Be proactive - identify deeper drivers of customer needs
- Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our Desired Candidate
- Fluent in Czech and Slovak languages and has conversational English language knowledge
- BASED IN HUNGARY OR WILLING TO RELOCATE
- Loves helping customers, communicates clearly and has excellent problem solving skills
- Has a strong customer service focus
- Having experience in customer service that’s an advantage, but we will provide full professional training
- Pays close attention to the details
- Enjoys learning new things and develops – adopts changes easily and be flexible
- Confident user of MS Office package
If You Join Us We Offer You
- Coming from abroad? We help you with a relocation package
- Competitive salary, bonuses and cafeteria benefits
- Paid professional training lead by our professional trainers
- Stable and international company background
- Multilingual environment, native colleagues from more than 25 nationalities
- Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
- Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program
For more information check us on Facebook too!
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Seniority level
Entry level -
Employment type
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Industries
Outsourcing and Offshoring Consulting
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